Refund policy
Returns & Refunds
We want you to be happy with your FLYTA order. If there’s an issue, please contact us at support@flyta.co.uk and we’ll be happy to help.
Changing Your Mind
If you change your mind, you can request a return within 14 days of receiving your order.
To be eligible for a return, the product must be:
- unopened
- unused
- in its original condition
- in its original sealed packaging
Once you’ve notified us that you wish to return your order, you’ll have a further 14 days to send it back. GOV.UK
Opened Products
For health and hygiene reasons, we cannot accept returns of products that have been opened or unsealed unless they are faulty, damaged or not as described. UK distance-selling rules provide an exception to the usual cancellation right for sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed. GOV.UK
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or you receive the wrong item, please contact support@flyta.co.uk as soon as possible.
Please include:
- your order number
- a brief description of the issue
- photographs where appropriate
We’ll review the issue and arrange an appropriate replacement or refund where applicable. Your statutory rights are not affected. UK consumer law requires refunds or other remedies where goods are faulty, not as described or do not perform as expected. GOV.UK
Return Shipping
If you are returning an order because you have changed your mind, you are responsible for the cost of returning the item unless we agree otherwise.
If the item is faulty, damaged or incorrect, we will provide appropriate return instructions.
We recommend using a tracked postal service when returning an item, as we cannot take responsibility for returns that are lost in transit.
Refunds
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Where a valid cancellation right applies, refunds must generally be made within 14 days of receiving the returned goods.
Subscription Orders
Subscription orders can be managed through your subscription account. To avoid an upcoming order being processed, please make any changes before the next scheduled billing date.
Once a subscription order has been processed and dispatched, the standard returns conditions above apply.
Contact Us
If you have any questions about a return or refund, contact: